SHIPPING & DELIVERY POLICY

Last updated: October 26, 2026

We carefully package every artwork before it leaves our studio to help ensure it reaches you safely.

1. UAE Delivery

We currently offer delivery within the United Arab Emirates.

Estimated delivery time: 8-10 business working days

Delivery times are estimates and may vary depending on your location, courier availability, weekends, public holidays and other circumstances outside our reasonable control.

The applicable delivery charge will be displayed at checkout.

If free delivery is available for certain orders or locations, the applicable conditions will be displayed on the website.

2. International Delivery

Where international delivery is available, shipping costs and estimated delivery times will be calculated at checkout or communicated before the order is confirmed.

International delivery times are estimates only and may be affected by:

• customs processing;

• import requirements;

• local courier delays;

• public holidays;

• weather;

• customs inspections; and

• circumstances outside our reasonable control.

3. Customs, Duties and Import Charges

For international orders, the destination country may impose customs duties, taxes, import fees or other charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs authorities.

Customers are responsible for ensuring that the artwork can legally be imported into their destination country.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.

5. Failed Delivery

If the courier is unable to complete delivery because nobody is available, the address is incorrect, the customer cannot be contacted, or delivery is otherwise unsuccessful, the courier may attempt redelivery or return the artwork to us.

Any additional delivery costs resulting from an incorrect address or customer-related delivery failure may be charged to the customer where permitted by applicable law.

6. Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Please use the tracking information to monitor your delivery.

7. Delays

Although we aim to meet our estimated delivery times, delays can occasionally occur.

If there is a significant or unexpected delay to your order, we will contact you where reasonably possible.

Delivery estimates do not constitute a guarantee of a specific delivery date unless we have expressly agreed otherwise in writing.

8. Artwork Arriving Damaged

Please inspect your package as soon as possible after delivery.

If the artwork appears damaged, please photograph the package and artwork before disposing of any packaging and contact us at elizabeth.vanrie@gmail.com.

Please retain all packaging until we have advised you that it is no longer required.

9. Contact

For shipping questions, please contact:

VAN RIE STUDIO
Email: elizabeth.vanrie@gmail.com
Phone: +971553156842